SMS Terms & Conditions
These terms apply to the Northvale Member Care Alerts text messaging program operated by JobsNonStop LLC, doing business as Northvale Direct Care.
Program details
- Program name
- Northvale Member Care Alerts
- Brand name
- Northvale Direct Care
- Operated by
- JobsNonStop LLC
- Business address
- 1000 N. West Street, Wilmington, DE 19801
- Message frequency
- Message frequency varies
- Cost
- Message and data rates may apply
- Opt out
- Reply STOP, END, QUIT, CANCEL, or UNSUBSCRIBE
- Help
- Reply HELP
- Support
- [email protected] · (833) 736-5426
Text messaging
Northvale Member Care Alerts sends recurring automated text messages to members and prospective members of Northvale Direct Care who have agreed to receive them. We send the following types of messages:
- Appointment reminders, such as the date and time of an upcoming visit.
- Account and billing notices, such as membership activation, payment confirmations, and failed payment notices.
- Care coordinator follow-up, such as a request to schedule your welcome call or first visit.
- Membership updates, such as changes to office hours, plans, or pricing.
Message frequency varies based on your appointments and account activity. Message and data rates may apply according to your mobile carrier plan.
Example message: “Northvale Direct Care: Reminder of your appointment on Tue, Oct 20 at 2:30 PM. Reply HELP for help, STOP to cancel.”
How to opt in
You can opt in by checking the optional “Yes, text me” box when you create your member profile in our online plan finder, or on any other Northvale Direct Care form that collects your mobile number. The box is never pre-checked. Consent to receive text messages is not a condition of purchase, and you can become a member without agreeing to receive texts.
By opting in, you confirm that you are the subscriber or authorized user of the mobile number you provided.
How to opt out
You can cancel at any time. Reply STOP, END, QUIT, CANCEL, or UNSUBSCRIBE to any message. You will receive one final message confirming that you have been unsubscribed, and you will not receive further text messages from Northvale Member Care Alerts unless you opt in again. To opt back in, reply START.
How to get help
Reply HELP to any message for assistance. You can also contact our support team at [email protected] or (833) 736-5426.
Health information and text messages
- Appointment reminders include only our brand name and the date and time of your appointment.
- We do not use your plan finder answers to send condition-specific promotions by text message.
- Our text messages do not diagnose, treat, or cure any condition and are not a substitute for medical advice.
- Do not use text messages for medical emergencies. In an emergency, call 911.
Carriers and rates
Carriers are not liable for delayed or undelivered messages. Message and data rates may apply. Supported carriers may change without notice.
Privacy
Our Privacy Policy explains how we collect, use, and protect your information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Contact us
- Business
- JobsNonStop LLC, doing business as Northvale Direct Care
- Address
- 1000 N. West Street, Wilmington, DE 19801
- Phone
- (833) 736-5426
- [email protected]
We may update these terms from time to time. The effective date at the top of this page shows when they last changed.